Software Support Specialist

Job Responsibilities:

We are looking for an experienced Software Support Specialist to join our team in Sliema. You will be the first point of contact for our customers when they need help, troubleshooting technical issues, guiding users through the software, and making sure problems are resolved quickly and professionally. This is a hands-on, varied role — no two days are quite the same — and it offers real scope to develop your technical knowledge and grow with the business.

Candidate Requirements:

• Proven experience in a software support or technical support role
• Strong troubleshooting and analytical skills — you can work through a problem methodically and calmly
• Solid working knowledge of Microsoft Windows Server environments and Microsoft SQL
• Excellent written and spoken English — clear, professional communication with customers is central to this role
• Experience using helpdesk or ticketing systems
• A genuine customer-first attitude and the ability to manage multiple open cases at once
• Ability to work both independently and as part of a small, collaborative team
• A degree in Computer Science or a related field, or equivalent demonstrable experience

You’re curious by nature, self-driven, and you take genuine satisfaction in solving problems and helping people. You don’t need to be chased, you follow things through, communicate clearly, and take ownership of your work. If that sounds like you, you’ll fit right in at PaperLess.

Package:

• A highly competitive remuneration package, reflective of your experience
• A busy, varied role with real responsibility from day one
• A high degree of autonomy — we trust our team to manage their own work
• Genuine opportunities for professional growth and development within an expanding business
• A supportive, passionate team that takes pride in what they do

Founded in Oslo in 1997, PaperLess has spent more than two decades helping finance teams across the UK and Ireland work smarter. Our AP Automation software integrates with leading accounting systems — including Sage, Xero, SAP Business One, and Orderwise — to automate invoice processing, approval workflows, purchase order matching, and expense management. We are a passionate, close-knit team based in Malta, and we take real pride in the support we deliver to our customers.